Delivery Options
 
Payment
When a payment has been taken you will receive an email confirming your order has been placed. If you are struggling to pay online please contact me directly via: info@emmawylie.co.uk
 
Delivery Information
Each piece of jewellery bought from my website is specially handmade when you order. As a result of this, your item(s) will usually be dispatched approximately 10 - 20 working days from placing your order, depending on the piece. Dispatch time may vary depending on payment clearance and availability. A tracking number will be supplied via email once your order has been dispatched. Parcels will need to be signed for in person, so please state a delivery address where someone will be present to receive it. In the event that nobody is available to receive your item, a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection Post Office depot.
 
For urgent delivery requests please contact me directly via: info@emmawylie.co.uk
 
Free UK Delivery
Items are usually dispatched between 10 - 20 working days from placing your order. Items that are made to order may take longer but I will try to notify you if this is the case. All UK orders are sent via Royal Mail Signed for or Special Delivery and will require a signature on delivery.
Free International Delivery for Orders above £100
For orders below £100 this service costs £12. Items are usually dispatched 10 - 20 working days from placing your order. All international orders are sent via Royal Mail International Signed For. This service takes 3 - 5 working days for European delivery and 5 - 7 working days for other destinations. Please be aware that be aware that tax and duty may be fees may apply at the point of delivery and are payable by the customer.
 
International delivery is the responsibility of the postal service in the destination country and I cannot be held responsible for any delays caused by the local country postal service or customs checks. Any customs charges are the sole responsibility of the customer. A tracking number will be supplied via email when your order has been dispatched.
 
How Your Order Will Arrive
Your order will be dispatched in an unbranded external box. The jewellery is packaged in a white or black jewellery box, which is protected by recycled, shredded tissue paper. If you require instructions on how to best care for your piece of jewellery please visit my Jewellery Care page or get in touch via: info@emmawylie.co.uk
 
Returns
I hope that you will be absolutely delighted with your jewellery, however if for any reason you are not entirely satisfied with your purchase I am happy to refund a sale made through this website if it is returned unworn, in perfect condition, and in its original packaging within 14 working days of your receipt of the order. If you do wish to return an item, please contact me for further details via: info@emmawylie.co.uk

 

Purchases exempt from both the refund and exchange policies, unless they are structurally faulty, are:

 

  • Bespoke / Commissioned pieces

  • Customised pieces

  • Unfortunately I am unable to return earrings, due to hygiene reasons.

 

When ordering rings online it is the customer’s responsibility to ensure they have ordered the correct size. I will happily re-size a ring ONCE free of charge, but any further re-sizing will incur a charge of £25 per ring.

 

I recommend that items be returned using Royal Mail Special Delivery service as this is the only service that will insure a parcel of jewellery.

I cannot be held responsible for any item lost in transit during a return. Postage costs unfortunately cannot be refunded.

 

In the rare event that your item(s) are delivered damaged or faulty, please contact me via: info@emmawylie.co.uk so that I can arrange a replacement or refund.

 

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If you've seen something you like and it's currently unavailable online you can contact me directly at: 

info@emmawylie.co.uk